Airline, Negotiating, Negotiation And Conflict Managing, Personal Statement


Excerpt by Case Study:

The most notable would include: a renegotiation from the contract prices and benefits for employees. This really is problematic, since if the personnel begins to notice that managers are responsible for irresponsible decisions or are getting disconnected with employees, it will eventually create the setting intended for increased levels of animosity to occur. Once this kind of take place, it indicates that the organization could lose talented personnel and may have to renegotiate with unions (which would challenge its business model). (“Southwest Airline Corporation, ” 2002)

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Follow Up

When you look at the total effects of the actions that were taken by South west, it is very clear that the approach of separately negotiating labor contracts supplied the desired effects. This can be noticed by looking in the various measures that were taken during the process. Exactly where, Southwest would be concerned about labor issues that are affecting additional carriers. To counter these kinds of concerns, the corporation would make a deal with workers on appropriate labor costs for both parties. This would assistance to eliminate the evident divisions that occur between labor and management. While the settlement process was seeking a simple solution that would properly address the needs of both sides. In many ways, one could believe this process of openness and transparency would eliminate the boundaries that been around, establishing a lower cost structure and providing employees with salaries as well as benefits which were acceptable to them. (“Southwest Airline Corporation, ” 2002)

Case Survey

The formulation that is getting utilized by Southwest would assistance to effectively resolve various clashes, before they have a chance for being major concerns. This is a different strategy via what was becoming utilized by various airlines, as they would allow these kinds of divisions to keep to build up. After that, when they are renegotiating the various union contracts, supervision and labor are so considerably apart that the chances decrease they will be capable of finding an reasonable solution. In the event management usually takes the business lead and follow a similar negotiating strategy, then any business will increase the likelihood of being able to look for a balance among: the fundamental costs of labor and ensuring that the airline can be economically practical. That being said, throughout this process managers / employees must keep an open mind and have flexibility. In the event that these conditions can be met, then the possibilities increase that agreeable labor costs will be negotiated together with the various unions. At the same time, this process will allow the airline to ask associated with their workers than classic carriers. In which, managers will certainly demand high standards of performance and wish to hire folks that would work successfully, in helping the corporation to achieve this goal. This will increase the professionalism in the organization and enable the company to provide better companies, while maintaining low ticket costs. This would create a change of culture within an organization, while management and labor may have positive relations, which indicate upon the environment itself. An illustration of this this can be noticed when somebody is first hired by Freebie southwest Airlines. In which, everyone will continue to work to meet new personnel to the business, because they were chosen for their particular skill sets. This can help to eliminate almost any fears also to instill the idea that everyone has to work together, to enhance the experience can be. As a result, the strategy that was defined above allows Southwest in order to overcome the many challenges which can be common within the industry. This really is accomplished by reaching out to employees prior to the situation spirals out of control. (“New Employee Alignment, ” 2002)


New Employee Orientation. (2002). DIESES. Retrieved coming from:

South west Airlines. (n. d. ). SOE. Gathered from:

Southwest Airlines Corporation. (2002). Dartmouth University. Retrieved from:

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